Terms and Conditions

These conditions of use explain the rules for accessing and using the Scarlet Sands Casino website and related services, including your player account, available games, promotions, and support tools.

By visiting the site, registering an account, or using any part of the service, you agree to follow these platform rules. They’re designed to set clear expectations, protect players, and help Scarlet Sands Casino operate in a fair, consistent, and responsible way.

If you do not agree with these service terms, please do not use the website or create an account.

Who Can Use the Platform (Adults Only)

Scarlet Sands Casino is intended for adults only.

• You must be at least 18 years old, or 21 years old where your local rules require it.
• It is your responsibility to ensure that accessing and using online casino-style entertainment is lawful in your location.
• We may restrict or block access from certain countries, states, or regions, including where our offerings are not available or where we determine we cannot provide services.

Availability can change over time due to legal, technical, or operational reasons.

Creating an Account: Keep It Accurate and In Your Name

To use key features of the site (such as participating in promotions, making purchases, or requesting redemptions), you’ll need to register a player account.

When you create an account, you agree that:

• The information you provide is accurate, current, and belongs to you.
• Your account is registered in your legal name and is for your personal use.
• You will update your details if they change (for example, email address, phone number, or residential address).
• You will not create more than one account, or use another person’s account.

We may limit the number of accounts permitted per person, household, device, or payment method. Multiple accounts may lead to disqualification from promotions and loss of promotional benefits or related winnings where misuse is identified.

Identity Checks (KYC): What We May Ask For and Why

To protect players and the platform, we may request verification at registration, during account activity, or before approving a redemption.

Verification may include requesting documents or information to confirm:

• identity and age
• address or location
• ownership of a payment method (where applicable)
• account security details and eligibility for promotions

If requested, you agree to provide accurate documents and allow us a reasonable time to review them. Incomplete, unclear, or inconsistent information may delay access to certain features (including redemptions) until verification is finished.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity carried out through your account, whether or not you authorized it.

You agree that you will not:

• share your account with anyone
• sell, transfer, or assign your account to another person
• allow anyone to play on your behalf
• use the service in a way that hides your identity or misrepresents who is playing

If you believe your account has been accessed without permission, contact support as soon as possible so we can help secure it.

Payments, Purchases, Redemptions, and Account Balances

Scarlet Sands Casino may offer payment options such as Visa and MasterCard. Payment methods, limits, and availability can vary by location and can change over time.

When you make a purchase or request a redemption, you agree that:

• processing times may vary due to verification, payment provider handling, bank processing times, and review checks
• we may apply reasonable security and compliance reviews before completing transactions
• we may request additional verification before approving a redemption
• you are responsible for ensuring your payment method details are correct and that you are authorized to use the payment method

Balances shown on the site are intended to be accurate, but they can be affected by interruptions, pending gameplay results, or technical issues. If a discrepancy occurs, we will investigate and correct it in a fair and reasonable way.

Promotional Offers and Bonus Terms You Should Know

From time to time, Scarlet Sands Casino may offer promotions that include Gold Coins, Sweeps Coins, bonus spins, or other rewards. All promotions are subject to their own bonus terms, which apply in addition to these site terms.

Promotions may include conditions such as:

• eligibility rules (including location-based restrictions)
• time limits and expiration windows
• wagering requirements (for example, 1x playthrough on Sweeps Coins, where stated)
• game restrictions (such as eligibility limited to slots and fishing games)
• caps on winnings from promotional Sweeps Coins (where stated)
• maximum redemption rules and minimum redemption thresholds

Some offers may not be available in certain U.S. states, including: California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, New Jersey, Nevada, New York, Rhode Island, Tennessee, Washington, West Virginia, and Wyoming.

If there is a conflict between a promotion’s specific rules and these platform rules, the promotion’s specific rules will apply for that promotion.

For details that apply to a particular offer, please review the relevant promotion page or our Bonus Terms (where posted).

Game Access and Feature Availability

We work to provide a reliable experience, but we do not promise that the website or every game, feature, or promotion will always be available in every location, on every device, or at every moment.

Availability may be affected by:

• your device, browser, or internet connection
• maintenance, upgrades, or software changes
• third-party provider availability
• regulatory or location-based restrictions
• unexpected outages or technical issues

We may add, remove, suspend, or limit games, promotions, features, or site functionality at any time to maintain service quality, comply with rules, or address operational needs.

Fair Play Rules: What’s Not Allowed

Using the service means playing fairly and using the platform as intended. You agree not to engage in prohibited behavior, including:

• unlawful activity or attempts to use the platform for illegal purposes
• fraud, misrepresentation, or use of false or misleading account information
• collusion with other players or coordinated play intended to gain an unfair advantage
• chargeback abuse or intentionally disputing legitimate transactions
• bonus abuse, including attempts to claim promotions using multiple accounts or manipulated activity
• attempts to interfere with site operations, game logic, or promotional systems
• use of bots, scripts, automation tools, or other unauthorized software
• allowing someone else to access or use your account

If we suspect prohibited behavior, we may take steps to protect the platform and other players while we review the activity.

When We May Limit Access, Pause Benefits, or Close an Account

Scarlet Sands Casino may refuse service, restrict features, suspend promotional benefits, delay transactions for review, or close an account when we reasonably believe that:

• these conditions of use have been breached
• verification is incomplete or information is inconsistent
• the account may be linked to fraud, misuse, or prohibited behavior
• a transaction presents security or compliance concerns
• the platform is being used in a way that undermines fair play

Our goal is to apply these measures proportionately and responsibly. Where appropriate, we may request additional information from you before making a final decision.

Errors, Miscalculations, and Technical Issues

From time to time, technical issues can happen. These may include interrupted sessions, game malfunctions, display errors, incorrect promotional crediting, or incorrect balances.

If an error results in an incorrect credit, payout, balance, or promotional award, we reserve the right to correct the mistake and adjust the account outcome in a fair and reasonable way. This may include voiding results that were clearly caused by a malfunction or system error.

If you notice something that looks wrong, please contact support so it can be reviewed.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money.

If you feel your play is becoming hard to control, consider taking a break or using any available responsible gaming tools. Information and support resources may be available on our Responsible Gaming page.

Ownership of Site Content and Brand Materials

All website content and materials - including the Scarlet Sands Casino name, logos, design, text, graphics, and software elements - are owned by Scarlet Sands Casino or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except as allowed by applicable law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the service may be powered by third parties, including game studios, payment processors, analytics tools, identity verification services, and other technical providers.

Because these services may rely on external systems, certain features can be affected by third-party availability, outages, or operational limits. Where third-party terms apply (for example, payment provider rules), you agree to comply with them as part of using the service.

Liability Limits (Plain Language)

We aim to operate the platform responsibly, but we are not responsible for losses or damages caused by circumstances outside our reasonable control, such as:

• service interruptions, outages, or delays
• incompatibility with a device, browser, or network
• mistakes made by the user (for example, sending information to the wrong address or using an unsupported payment method)
• third-party failures (including payment or verification delays)
• events such as natural disasters, major internet disruptions, or other force majeure situations
• misuse of the service or breach of these platform rules

Nothing in these service terms limits any rights you may have under applicable consumer protection laws.

Service Provided “As Available” (No Guarantees)

The website, games, and related services are provided on an “as is” and “as available” basis. We can’t guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Terms

We may update these site terms from time to time to reflect changes in the platform, legal requirements, security practices, or operational needs.

The most recent version posted on the website will apply from the date it is published, unless we state otherwise. Continued use of the platform after an update means you accept the revised terms, so it’s a good idea to review them periodically.

Related Policies You Should Review

These account rules work alongside other policies that may apply depending on how you use the site. Please review the pages that are relevant to you, including:

• Privacy Policy
• Cookie Policy
• AML/KYC Policy
• promotion-specific rules and any posted bonus terms

Contact Scarlet Sands Casino Support

If you have questions about these conditions of use or how the platform works, our support team can help.

Email: support@scarletsandscasino.com Live chat: available on-site (when offered)

By keeping these rules clear and practical, we aim to protect players, support fair play, and set the right expectations for using Scarlet Sands Casino. Continued use of the site and services means you agree to follow the latest version of these terms.